Many of our employees have experienced barriers to employment such as incarceration, addiction, and/or housing crises. With intensive training and support, our team members gain transferable customer service, sales, and data management experience. Our goal is to share what we’ve learned and encourage other employers to provide second chance opportunities.

Socialserve was founded in 1999 with a handful of staff creating and supporting online housing location services. Over time, we became committed to Second Chance employment and internal programming, even as we expanded our service offerings and coverage areas.

In 2015, Emphasys Software acquired the Socialserve.com technology, sales, and marketing departments, allowing the nonprofit Socialserve to focus on providing tailored, professional call center support for the diverse array of housing initiatives emerging across the country.

Equal access to housing and employment.

To connect people to housing and provide supportive, second chance employment.

Socialserve is working hard to add internal programs for staff to foster their economic mobility. We are developing an internal workforce development program that will expand our employees’ earning potential. As team members grow and develop, some are promoted into positions of leadership, while others move on to new, exciting career opportunities after building their resumes at Socialserve. Both are positive outcomes!

Our internal revolving loan program has provided over 250 employee loans, paired with budget counseling, to staff in crisis. Our goal is to establish a second revolving loan program with partial forgiveness for completion of professional development and certification programs outside the workplace.