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FREQUENTLY ASKED QUESTIONS: Prospective Tenants

  1. How much does it cost to search for housing on the site?
    This is a free service to be used by anyone searching for housing.
     
  2. Do I have to meet specific eligibility requirements to rent an affordable apartment?
    Each property manager or owner can require certain income, credit, criminal history, etc. information in order to determine eligibility to rent a unit. This may depend on the funding sources that were used to develop the property or it may be at the discretion of the property owner. However, all property managers and owners who use this site must abide by Fair Housing and Equal Opportunity regulations that prohibit discrimination based on your race, color, national origin, religion, sex, family status, or disability.
     
  3. Who should I contact if I need help using the housing locator?
    You can contact Socialserve.com at 1-877-428-8844 M-F, 9:00 am - 8:00 pm EDT.
     
  4. Who should I contact if I believe I have experienced discrimination?
    You can contact the following agencies to file a complaint if you think you have experienced discrimination:
     
  5. Who maintains this service?
    This locator is powered by Emphasys Software with live support by the nonprofit Socialserve.com. Visit EmphasysHLS.com or socialserve.com for more information.
     
Socialserve
Socialserve is a national 501(c)(3) not-for-profit organization and a certified Section 3 and Second Chance employer.
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Phone: 704.334.8722 - Toll-Free: 1.877.428.8844
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