FREQUENTLY ASKED QUESTIONS: Prospective Tenants
- How much does it cost to search for housing on the site?
This is a free service to be used by anyone searching for housing.
- Do I have to meet specific eligibility requirements to rent an affordable apartment?
Each property manager or owner can require certain income, credit, criminal history, etc. information in order to determine eligibility to rent a unit. This may depend on the funding sources that were used to develop the property or it may be at the discretion of the property owner. However, all property managers and owners who use this site must abide by Fair Housing and Equal Opportunity regulations that prohibit discrimination based on your race, color, national origin, religion, sex, family status, or disability.
- Who should I contact if I need help using the housing locator?
You can contact Socialserve.com at 1-877-428-8844 M-F, 9:00 am - 8:00 pm EDT.
- Who should I contact if I believe I have experienced discrimination?
You can contact the following agencies to file a complaint if you think you have experienced discrimination:
- What is Socialserve.com?
Socialserve.com is a nonprofit dedicated to helping people access affordable housing and supportive services by developing solutions that utilize leading-edge technology. You can visit their website to learn more at www.socialserve.com or call them at 1-877-428-8844.
Who pays for the maintenance of the housing locator?
The housing locator system, VirginiaHousingSearch.com, is funded by the sponsors listed below.