There's no rest for the call center. Staff takes part in regular trainings to keep up with the unique needs of each region we serve across the country. They become geography and topography buffs as they move seamlessly from one call, helping a landlord list accessible properties in the Arizona desert, to the next, working with a caller to find a suitable Housing Choice unit in a rural area, to the next, helping a displaced storm victim find a new home, and the list goes on. The call center handles thousands of contacts weekly from across the country. The call center provides crucial triage services during times of disaster, assisting with emergency housing location for displaced victims.