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About Us
Socialserve is a nonprofit, bilingual call center that connects people to housing and provides supportive, second chance employment. We provide professional housing location and listing services, assist displaced households in finding new housing, offer waiting list opening support, and gather housing data for regions and municipalities across the United States.
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A Brief History

Socialserve was founded in 1999 with a handful of staff creating and supporting online housing location services. Over time, we became committed to Second Chance employment and internal programming, even as we expanded our service offerings and coverage areas.

In 2015, Emphasys Software acquired the Socialserve.com technology, sales, and marketing departments, allowing the nonprofit Socialserve to focus on providing tailored, professional call center support for the diverse array of housing initiatives emerging across the country.


Equal access to housing and employment.


To connect people to housing and provide supportive, second chance employment.

Looking Ahead: Fostering Economic Mobility

Socialserve is working hard to add internal programs for staff to foster their economic mobility. We are developing an internal workforce development program that will expand our employees’ earning potential. As team members grow and develop, some are promoted into positions of leadership, while others move on to new, exciting career opportunities after building their resumes at Socialserve. Both are positive outcomes!

Our internal revolving loan program has provided over 250 employee loans, paired with budget counseling, to staff in crisis. Our goal is to establish a second revolving loan program with partial forgiveness for completion of professional development and certification programs outside the workplace.

Commitment to Second Chances

Many of our employees have experienced barriers to employment such as incarceration, addiction, and/or housing crises. With intensive training and support, our team members gain transferable customer service, sales, and data management experience. Our goal is to share what we’ve learned and encourage other employers to provide second chance opportunities.

Our Leadership

Most of the Socialserve leadership team started as Customer Service Representatives.
Tara Peele
President & CEO
Nicole Dewitt
Chief Program Officer
Indira Cosio
Business Relationship Manager
Leslie Santos
General Manager
Nakia Eason
Floor Manager
Daryl Smith
Operations Manager
Harry Mack
Director of HousingCLT
Katherine Fowler
Outreach Manager
Osvaldo Batista
Workforce Development Manager

Our Board

Barbara Rein, Chair
Retired Nonprofit Administrator
Kenn Shrader
Senior User Experience Designer, Premier Healthcare Alliance
Kim Graham
Executive Director, Greater Charlotte Apartment Association
Lakisha Jones, Vice Chair
Assistant General Counsel & Senior Vice President - Consumer Banking at Bank of America
Jay Potter
Community volunteer and Retired Dean, Central Piedmont Community College
Erik Ortega
Senior Social Services Program Manager, Mecklenburg County
Katie Short
Assistant General Counsel, Bank of America
Erin Barbee
Senior Vice President of Programs and Services, Charlotte Mecklenburg Housing Partnership
Alassane Diouf
Risk Advisory, Truist Financial
Miriam Espaillat Director
Community Engagement and Development, Raydal Hospitality, LLC
Christina Metheney
Owner/Real Estate Manager, Metheney Rentals
“Kailee has compassion, is knowledgeable, and provided answers in a super timely manner. She was more than happy to assist me, and that is very rare these days. Kailee is a great representative for Socialserve."
-Countess, a retiree in Middlesex, New Jersey
Learn More About the Socialserve Call Center
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